Conversational Travel Agent for Flights, Hotels & Holiday Packages
UK-based travel business
Industry
Travel
Problem
Complex enquiries required stateful routing, quote management, and escalation.
Constraints
UK English tone, pricing guardrails, and mixed flight/hotel/package flows.
Solution
Built a master router with flight, hotel, and package specialists, API tool calling, quote memory, and human escalation.
Outcome
Reduced manual back-and-forth and improved response consistency where observed.
Architecture
- Customer message intake
- Brian router agent
- Specialist travel agents
- Travel APIs + quote state
- Escalation and saved quote output